Tech Support Engineer I

Brotherhood Mutual Careers • Fort Wayne, IN

4d • Onsite

About The Position

Responsible for providing timely helpdesk resolutions, managing hardware and software inventory, becoming an administrator on many software systems and services, training employees on the use of provided technology, and managing hardware deployment and reclamation.

Requirements

• Must possess clear written and verbal (phone) communication skills.
• Must work well in team environment with open communication and strong collaboration toward team goals.
• Must be familiarity with configuration and troubleshooting of Windows, macOS, hardware, software applications, printing systems, and Office 365.
• Must demonstrate patience working with people struggling to learn technical systems.
• Must effectively interface with external contacts as well as Brotherhood employees, managers, and department staff members.
• Associate's degree in Information Technology or related field of study is required.

Nice To Haves

• Bachelor’s degree is desired.
• Technology and/or Insurance Certifications (A+, Network+, Microsoft, Apple, CPCU, CISR, etc.) are desired.
• Background in any aspect of the insurance industry is desired.

Responsibilities

• Document and resolve all user requests for technical support related to applications or technology provided by the company through thorough analysis and research of problems while collaborating with key departmental resources.
• Oversee the timely setup of all new user hardware and software.
• Participate in technology rollout projects including software upgrades, hardware deployment, printer installation and removal, etc.
• Participate in projects including analysis, systems design, testing, implementation and documentation, as directed by management.
• Create training materials for employees on the use of technology and applications.
• Provide first level vendor contact for troubleshooting and purchasing activities.
• Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree