Responsible for handle all incoming Field Technician calls, providing detailed troubleshooting and problem resolution assistance related to Aventiv systems, applications and products which includes but not limited to Aventiv Call Platform (SCP) user interface and/or network peripherals, provisioning page, along with, other customer software and applications and third-party system integrations. Responsible for accurately generating, documenting, and resolving tickets within the ticket tracking system, while maintaining customer communications throughout the repair process through resolution and closure. THIS IS AN IN-OFFICE POSITION IN PLANO, TX.