Tech Support Analyst (Store Support Center, Lenexa, KS)

ACE Hardware

113d • $18 - $20

About The Position

This helpdesk position includes general on-phone technical support of all activities involving our point of sale system; including assisting store users and technicians with daily operational and procedural issues or questions.

Requirements

• 2-4 years related IT experience (help desk experience a plus).
• Highly motivated and energetic team player who works well under pressure.
• Ability to absorb and retain information quickly and conduct research into a wide range of computing issues as required.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills.
• Above average PC skills.
• Exceptional attention to detail.
• Windows and wireless networking experience.
• Working in or supporting in a retail environment.
• Travel as required.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide hardware support for store personnel and repair technicians, including but not limited to: Windows XP/7/10 based register platform, register peripherals, bar code scanner, thermal Printer, signature capture device, laser printers, copiers, fax, etc.
• Serve as a product expert for all components of the backroom and register software.
• Rotating on-call support including evenings, weekends and holidays.
• Provide support for Store Support Center departments.
• Build and install equipment in store locations.
• Accountable for all store related polled data.
• Perform other related duties and special projects as assigned.

Benefits

• Advancement Opportunities
• Competitive Wages
• Incentive Award Programs
• Vacation Pay
• Sick Pay
• Paid Holidays
• Bereavement Pay
• Helping Hands
• 401(k) with Company Match
• Benefits (Medical/Dental/Vision & More)
• Associate Assistance Program
• Life Insurance
• Short-Term Disability Benefits
• Training & Development
• Recognition
• Associate Discounts
• Anniversary & Service Awards
• PerkSpot
• Talent Search Referral Bonuses
• Community Service Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees