Tech Specialist II - Corp

H-E-B-posted 8 months ago
Full-time • Entry Level
San Antonio, TX
Food and Beverage Retailers
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H-E-B is a leading innovator in technology, and recently we've been investing in our customers' digital experience. Our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions, using the best available technologies to deliver modern engagement, reliability, and scalability to meet customer needs. As a Technical Specialist II, you'll be assigned to provide technical support services required to maintain H-E-B infrastructure in the Admin Client Support. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

  • Participates in a 24x7 on-call rotation to support business customers.
  • Monitors and performs basic troubleshooting of equipment, networks, or systems related to assignment.
  • Monitors for incoming incidents via email, Service Now or phone calls; responds punctually.
  • Escalates incidents to appropriate senior Partners within a reasonable timeframe.
  • Maintains system documentation including requirements, user stories, and design documents.
  • Creates detailed technical documentation / processes.
  • Supports development of training materials and job aids specific to systems, client platforms, and user roles.
  • Provides end user training as required.
  • Works effectively with vendors to manage installation, troubleshooting, or support of H-E-B's infrastructure.
  • Performs system internal testing.
  • Supports system upgrade planning for responding to service outages, etc.
  • Performs hardware / software installation.
  • Installs, troubleshoots, documents, and supports one or more relevant hardware and software technologies that comprise H-E-B's infrastructure with guidance and supervision by more senior Partners.
  • Performs preventative maintenance as needed.
  • Creates dept performance reports.
  • Contributes to development of custom reports, dashboards, surveys, and distribution rules.
  • Supports technical teams with incident, problem, change, configuration, asset, security, continuity, requirements, project, knowledge, release and deployment management, service validation and testing (internal / UAT).
  • Creates / modifies configuration policies and compliance policies.
  • Develops custom applications using low and no-code tools.
  • Performs duties of lower-level Specialists.
  • Supports inventory management.
  • Supports development / programming / configuration of organization-specific end user applications, systems software, databases, or websites for internal use or in marketing, communications, or sales.
  • 2+ years of related experience.
  • A related degree or comparable formal training, certification, or work experience.
  • Intermediate knowledge related to assigned functional area: MS Endpoint Configuration Manager (MECM), MECM infrastructure / architecture, Windows OS image creation / deployment, MS PowerShell, Active Directory, and other LDAP directory tools; MacOS and other Apple management tools.
  • Intermediate knowledge of SCCM.
  • Intermediate knowledge of JAMF.
  • Intermediate knowledge of Intune.
  • Intermediate knowledge of Microsoft Entra ID.
  • Intermediate knowledge of servers.
  • Intermediate knowledge of Microsoft Active Directory and other LDAP directory tools.
  • Intermediate knowledge of PowerShell.
  • Proficient in Office 365 applications.
  • Experience with ITIL system.
  • Network troubleshooting and quality ticket management / incident documentation, maintenance measures and monitoring of network operations systems, and incident management.
  • Intermediate interpersonal skills.
  • Intermediate verbal / written / listening communication skills.
  • Dell Client Foundations certified.
  • Shows intermediate organization skills.
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