Tech Solution Ctr Consultant

PNC • Lakewood, CO

3d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Technical Solutions Center Consultant, within the Information Technology Group, you will be based in PNC's Lakewood, Colorado location. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads in supporting complex problem resolution for technology products and applications. Specializes in tools and utilities to provide remote/onsite technical support services on end user software and hardware. Responsible for complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Proactively identifies technology gaps and process improvement opportunities. Engages and works with vendors for technology implementations and resolving issues. Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology. Resolves complex incidents and fulfills requests in accordance with knowledge documentation. Collaborates and builds strong relationships with other technology groups to execute projects or product deployments. Serves as a lead for junior team members and leading knowledge sharing initiatives. Escalates technology issues and recommends solutions to senior market executives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Customer Solutions
• Data Architecture
• End Users
• Problem Resolution
• Technical Support

Responsibilities

• Leads in supporting complex problem resolution for technology products and applications.
• Specializes in tools and utilities to provide remote/onsite technical support services on end user software and hardware.
• Responsible for complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
• Proactively identifies technology gaps and process improvement opportunities.
• Engages and works with vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed.
• Executes change requests to implement and refresh technology.
• Resolves complex incidents and fulfills requests in accordance with knowledge documentation.
• Collaborates and builds strong relationships with other technology groups to execute projects or product deployments.
• Serves as a lead for junior team members and leading knowledge sharing initiatives.
• Escalates technology issues and recommends solutions to senior market executives.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees