Tech Services Specialist I (Regional Office Support)
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About The Position
GEICO is seeking a dynamic and experienced Tech Services Specialist for our Technical Field Engineering team. This role is pivotal in providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. In this position, you will be responsible for ensuring timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV, and general system problems. You will support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment. Proactively monitoring and analyzing opportunities to improve technical support operations will be a key part of your role, as you identify areas for improvement and support the implementation of corrective actions. You will also engage in hands-on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts. Collaboration with other departments and stakeholders will be essential to align technical support activities with overall business objectives, ensuring that projects are completed on time, within budget, and to the required standards. As a liaison between your regional offices and the larger GEICO Tech organization, you will partner with the Org Change Management team to ensure clear communication and coordination of tech rollouts and changes. Regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience will be part of your responsibilities. Staying up to date with the latest technology trends and advancements in field engineering will be crucial. You will identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.
