TECH SERVICE REP

Aurora Parts • Lebanon, IN

14d

About The Position

Perform daily technical support duties for customers as required.

Requirements

• Excellent written and verbal communication skills.
• Excellent phone skills.
• Excellent problem solving and resolution skills.
• PC, Microsoft Word, Excel and basic computer knowledge.
• Attention to detail and task completion skills.
• Ability to read blueprints and bill of materials.
• Excellent task completion and follow-up skills.
• Prior industry experience including working knowledge of industry terminology and overview of components.
• High School Diploma or equivalent.

Responsibilities

• Answer a high volume of phone calls in a timely, professional, and courteous manner.
• Receive and process high volume of customer requests for serial number look up via telephone, fax, or electronic format, that must be done accurately and in a timely manner.
• Part number searches, part quoting price, and availability information.
• Research of bill of materials and blueprints using microfiche, hard copy, or internet.
• Research into acceptable replacement parts for obsolete or non-stock items.
• Other duties as assigned by the Executives of Aurora.

What This Job Offers

• Education Level: High school or GED