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Drägerwerk AG & Co. KGaA•Houston, TX

1d•Onsite

About The Position

The Tech Service Rep I provides service to various Draeger modalities on Draeger sites or in customer facilities. The role focuses on promoting customer satisfaction by achieving key service metrics, such as turn-around time. This position requires professional verbal and/or written communication with relevant stakeholders, including end users, Channel Partners, and manufacturing representatives, when technical inquiries are received.

Requirements

Certificate or Associates in Electronics or related discipline or equivalent combination of education and experience.
Previous Field or Service Center experience (if no formal certificate in electronics or related field).
Strong customer communication skills.
2+ years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency in performing in-house (shop) repairs and/or field repairs.
Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting, and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.
Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
Ability to work independently.
Must be customer focused.
Demonstrates aptitude for learning new technologies.
Able to work on multiple tasks / assignments simultaneously.
Strong project/work assignment planning and execution skills.

Nice To Haves

Computer networking experience preferred.

Responsibilities

Diagnose, evaluates, calibrates and repair nonfunctioning devices to OEM standards.
Supports testing and repairing rental equipment for dispatch to customer sites.
Prepare new devices for sale.
Support teams performing system installations, start up and commissioning’s, operational training for new installations and instruments.
Works on a narrow group of modalities and various equipment as required by the position. Additional modalities and equipment will have a low level of complexity. Must actively engage in learning to obtain the knowledge to be able to service complex modalities and have the ability to service all equipment. Training plans will be specific to the position and needs of the organization.
Effective communication skills are required to effectively communicate with colleagues, peers and management about the status of work.
Assist customers with parts identification and documentation information.
Using available technology, access service orders and customer information; document completed service work in a timely manner; view and utilize equipment documentation and diagnostic information. Manage service orders effectively and efficiently to provide high-quality services for Draeger customers.
Effectively maintain work center inventory, input parts orders, and perform other electronic tasks and transfers as directed or required to effectively perform job responsibilities. If field based, required to maintain vehicle stock inventory as well as properly maintain all company equipment including vehicle, where applicable.
Complete assigned tasks effectively and efficiently meeting defined utilization and other metrics. Performs other duties as needed and assigned.