Tech Service Manager Job

Arkema • Dublin, OH

112d

About The Position

The Technical Service Manager for Pressure Sensitive Adhesives (PSA) is responsible for leading the PSA Technical Service Team and acting as a liaison with various departments including Sales, Product Line Management (PLM), Research and Development (R&D), Customer Service (CS), Marketing, and Manufacturing. This role reports to the North America Advanced Packaging and Converting Business Director and includes managing 6 direct reports, which consist of 5 Technical Sales Representatives and one Technician. The position requires strong interaction with leadership, global market managers, and national sales managers, and is a member of the Advanced Packaging and Converting Leadership team. The manager will oversee technical service support for several larger key accounts directly.

Requirements

• Bachelor's degree required, B.S. in technical field preferred, advanced degree a plus.
• Experience in the acrylic and/or hot melt PSA market strongly preferred.
• 5+ years of progressive experience in B2B customer-facing roles.
• 3+ years managing and developing a sales or technical team strongly preferred.
• Track record of proven success.
• Ability to work in a self-directed, hands-on environment.
• Exceptional interpersonal, communication, listening, organizational, and presentation skills.
• Strong computer skills (Microsoft environment, Salesforce.com).
• Ability to travel up to 30% of the time.

Responsibilities

• Execute technical service strategies that support business strategy and drive business growth.
• Align with the sales team on maintaining current business and closing new opportunities.
• Support customers with product recommendations, customer seminars, and training.
• Lead troubleshooting and complaint resolution initiatives.
• Lead field trials with current and new products.
• Develop and build effective relationships with customers, especially with technical counterparts.
• Include the account manager in all formal customer communications.
• Serve as the lead in communication of current project status at accounts.
• Overall responsibility for the lab work performed for all customer projects.
• Support new product development and commercialization.
• Build and leverage technical service team expertise to demonstrate value to the customer and competitor differentiation.
• Develop application and end-use expertise.
• Ensure cross-functional collaboration between Technical Service and other functions.
• Influence strategic R&D programs and feed customer requirements for new product development into R&D programs.
• Collaborate with fellow technical and commercial employees to form a cohesive, global, customer-focused team.
• Track metrics for the Technical Service team including new product introductions, lab case workflow, and management.
• Facilitate progress on quality incidents and investigations between organizational groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree