Tech Service Analyst

USA Compression • Montrose, PA

73d

About The Position

The Tech Services Analyst is responsible for operationally driven project work, startups, significant failures, and high end troubleshooting of the company's fleet of natural gas compressors. This position provides support to the Operations Team to enable them to better serve our customers. With minimal supervision, this position will maintain customer relationships both internally and externally. All USA Compression employees are responsible for maintaining a safe and professional work environment.

Requirements

• High school graduate.
• Technical school certification, college preferred.
• 6 or more years related experience and/or training.
• High degree of mechanical aptitude, critical thinking and decision-making skills essential to balance customer needs with company cost issues.
• Strong verbal and written communication skills, providing proactive communication at the field level to both customers and peers.
• Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression.
• Customer management skills are required to maintain internal and external customer confidence.
• Read and understand P & ID and electrical drawings.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Read, understand, analyze, and apply technical manuals.
• Experience interpreting an extensive variety of technical instructions in mathematical or diagram form and understanding abstract and concrete variables.
• Proficient in use of Excel, Word, Outlook, Internet and inventory tracking software.

Responsibilities

• Follow and observe all safety and environmental policies.
• Assist with high-end troubleshooting and complex repairs of natural gas compressors in effort to minimize down time.
• Analyze repetitive occurrences and provide technical solutions in order to reduce costs.
• Engage in project work for company and customer in a team-oriented environment.
• Accurately gather and prepare data for reports critical to equipment health.
• Conduct investigations by given due date in the case of 'root cause' failure of compression equipment.
• Perform installation and commissioning of new and existing equipment.
• Respond to common inquiries from internal and external customers.
• Write technical reports and articles for inter-company publication.
• Contribute to on-the-job training and development of Field Service Technicians.
• Perform federal and state emissions compliance testing on compressor engines using EPA Reference Methods.
• Collect site-specific operational data for preparation and submission of emissions test reports.
• Oversee and provide technical support for emissions compliance.
• Coach, mentor, and train field service technicians.
• Maintain company vehicle according to company guidelines.
• Work with sales team to identify new opportunities and to facilitate critical communication with customers.

What This Job Offers

• Industry: Support Activities for Mining
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees