FamilySearch Tech Product Manager 4 - Tree, Search, Mobile, Tree Services (Lehi, UT)

The Church of Jesus Christ of Latter-day Saints•Lehi, UT

17h

About The Position

Manager 4 (TPM4) is a professional, master position responsible for the overall success of the products for which the individual has responsibility. This role involves a deep understanding of end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit. The TPM4’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM4 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM4 also oversees customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support. As the individual responsible for product success, the TPM4 ensures that funds invested yield the maximum customer benefit and organization return. Ongoing product and customer measurement provides feedback that enables the TPM4 to gauge success and focus on areas of needed improvement This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.

Requirements

Bachelor’s degree in related field or equivalent professional experience
Nine years of relevant professional experience including eight years industry track record of successful product development or product management
Communication – Strong verbal and written communicator who conveys ideas clearly to all levels of the organization
Collaboration – Strong collaborator who listens respectfully, understands empathetically, and brings unity
Creativity – Ability to look beyond the conventional to solve customer needs and business problems
Organization – Highly organized and driven by repeatable system and set of work practices
Leadership/ Influencer – Proven ability to build and lead high-functioning cross-functional teams
Customer Understanding – Experience handling complex customer needs in technical environments
Product Lifecycle/Planning – Extensive experience in Agile and Scrum environments including methods, tools, systems and application.

Nice To Haves

Thorough knowledge of and experience with network infrastructure product (e.g., DDI, OSI Layer 1, VXLAN, EVGP, MPLS)
Master’s of Business Administration or Master’s Degree in Information Technology

Responsibilities

Identify customer segments/personas and deeply understand needs, context, and journey
Document and prioritize customer needs
Be a customer advocate, helping others understand the customer context and representing customer needs
Gain and maintain deep knowledge of the industry in which customers/products/technologies converge
Identify and collaborate internal stakeholders; understand and prioritize their needs and direction
Develop business cases and conduct feasibility analysis to justify product need/viability
Understand business risks and develop/execute risk mitigation plans when required
Oversee every global aspect of technical product management for products that are complex in nature and often enterprise-wide
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Establish requirements for a Minimum Viable Product (MVP)
Establish product vision, objectives, and strategies
Manage the product lifecycle, from customer understanding to end of life
Establish and maintain a product plan and three-year roadmap
Understand customer perceived product strengths, weaknesses, and overall value
Establish and regularly report customer-facing product objectives and success metrics
Ensure product success against product objectives and customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Approve the customer service/support model
Partner to ensure that product training meets customer needs
Develop plans to increase product trial, adoption, and usage
Develop and execute product messaging, launch and ongoing awareness plans
Create customer-facing product training and order fulfillment materials
Manage and track Total Cost of Ownership