Tech Line Specialist

Intelliswift Software • Santa Clara, CA

80d

About The Position

The Tech Line Specialist, also known as the Line Support Technician, is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment. This role involves following documented processes to return to normal operations or diagnosing situations and escalating to the appropriate support group when incidents occur. The position requires flexibility to cover different shifts as needed, specifically 'A Shift' from 5:30 am to 2 pm ET.

Requirements

• Completed post-secondary education in Computer Science or equivalent related experience.
• Experience supporting computer applications and end-user computing devices.
• Experience supporting Windows 7/10, Active Directory, and LAN/Networking.
• Experience using MS-Office and problem ticketing applications.
• Experience executing processes in an AIX/UNIX environment.
• Experience managing 2nd level support calls (Level 1).
• Experience managing 3rd level support calls (Level 2).
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, and handheld devices.
• Ability to follow and document processes.
• Ability to adapt and learn in a changing environment.
• Experience with general IT processes and development methodologies.
• Solid analysis, proven problem-solving, and decision-making skills.
• Good time management and prioritization skills.
• Strong communication skills, both verbal and written.

Nice To Haves

• General functional knowledge of GALC/ALC systems and associated business processes/systems.

Responsibilities

• Provide plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems.
• Interact with plant floor users and clients to understand production line processes and customer needs.
• Support projects such as technology upgrades and implementations of Tier 1 computer systems.
• Review, understand, and react to various monitoring systems for Tier 1 computer systems.
• Provide updates/status to IT management, receive direction, escalate problems, and obtain approvals/feedback.
• Assist with upholding established policies and standards and executing established processes/procedures.
• Develop an understanding of changing technology landscapes and their applicability for adoption within the company.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree