Tech Level One-Config Center - Vernon Hills, IL

CDW

4d•$20 - $28

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

Requirements

High School diploma or GED
A+ Certification or six months of relevant experience with the ability to demonstrate knowledge
Excellent analytical skills with the demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
Ability to quickly learn about new technology and keep pace with an ever-changing industry
Effective communication skills both oral and written using a variety of styles and techniques appropriate to the audience
Ability to assemble and disassemble computer equipment, mechanically inclined
Obtain certifications and continually learn new technology.
Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

Nice To Haves

Net+ Certification a plus
Knowledge of computer components and configuration of various types of computers, as demonstrated by Previous experience building and installing computers a plus
Basic knowledge of CDW’s internal systems a plus

Responsibilities

Configure customers systems to their required specifications.
Test systems to ensure 100% quality.
Maintain minimum monthly productivity goals.
Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
Ensure that customers receive the highest level of customer service.
Communicate issues concerning customer orders to the area Help Desk or Team Leader.
Adhere to safety procedures and guidelines at all times.
Perform any additional duties assigned by management.
It may be necessary on occasion for this individual to work beyond their regularly scheduled shift. Overtime is to be expected and in some cases may be required.

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