Tech Lead/Senior Software Engineer - Digital Analytics (Quantum Metric)

US Bank • Cupertino, CA

104d • $132,260 - $155,600

About The Position

U.S. Bank is seeking a Senior Software Engineer and Tech Lead to drive the technical vision, architecture, and execution of our digital experience analytics initiatives using Quantum Metric. You will lead a cross-functional engineering team focused on delivering high-impact insights that improve customer journeys across our digital platforms. This role is ideal for someone who thrives at the intersection of data, user experience, and scalable engineering. You'll collaborate closely with marketers, product managers, designers, data scientists, and business stakeholders to shape the future of how we understand and optimize user behavior.

Requirements

• Bachelor's degree, or equivalent work experience
• 5+ years of software engineering experience

Nice To Haves

• 2+ years' technology leadership experience
• Strong experience with Quantum Metric (FullStory, Contentsquare, or similar digital experience analytics platforms will be considered)
• Experience with Adobe Analytics, Google Analytics, or other clickstream data collection tools.
• Knowledge of HTML/CSS and proficiency in modern web technologies (JavaScript/TypeScript, React, Node.js).
• Deep understanding of event instrumentation, session replay, and behavioral analytics.
• Experience with cloud platforms (Azure, AWS or GCP) and CI/CD pipelines.
• Understanding of Agile methodologies and SDLC best practices.
• Strong communication skills and a proven ability to influence across functions and levels.

Responsibilities

• Lead the design and implementation of scalable, high-performance solutions leveraging Quantum Metric and related analytics tools.
• Serve as the technical authority in digital experience and customer behavior analytics and hands-on contributor for a team of engineers.
• Partner with product and UX teams to define and prioritize session replay and behavior analytics features that drive measurable business outcomes.
• Design and deploy efficient client-side tracking solutions for web and mobile platforms that minimizes performance impact, reduces execution time, and scales seamlessly across devices and environments.
• Ensure tracking solutions are privacy-conscious and compliant with the latest data protection regulations (e.g., GDPR, CCPA), avoiding inadvertent capture of Personally Identifiable Information (PII).
• Lead 3-4 contractor engineers and foster a culture of technical excellence, collaboration, and continuous learning.
• Stay current with industry trends in digital experience analytics, performance monitoring, and customer journey optimization.
• Provide thought leadership on digital data collection, aligning strategies with business goals and enterprise technology frameworks.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree