Tech Lead- MSD (Microsoft Dynamics)

BlackStone eIT

2d

About The Position

You will join our Dynamics CRM Development team as a pivotal contributor to lead the full development and support lifecycle. In this role, you will build & maintain innovative features for Dynamics CE Online, collaborating closely with Developers, Product Managers, Solution Architects and Senior Stakeholders to transform business needs into high-performing digital solutions. The position involves leading architecture and solution design for Dynamics 365, executing end-to-end MS Dynamics CE implementations, managing system integrations, maintaining the CRM platform, and mentoring junior developers within an Agile Scrum framework.

Requirements

• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong and solid hands-on Experience as MS Dynamics developer involving MS Dynamics cloud offering configuration, development of Customizations and extending capabilities of the platform (like Workflows / Plugins).
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound / Realtime), Customer Voice, and Sales and Power Apps and power pages.
• String experience with Power Automate Cloud Flows
• Strong and solid hands-on Experience as a developer with C#, ASP.net, .Net core and Web APIs.
• Experience with Azure Synapse Link and Data Flows development
• Experience of working in a fast-paced agile team
• Strong planning, prioritization, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor's degree/University degree
• Experience working in Agile methodology.
• Experience in Confluence and Jira
• Experience working with product/ technology delivery teams and support

Nice To Haves

• Experience with banking industry is preferred.
• 8+ years of experience with prior experience in banking domain.

Responsibilities

• Lead Architecture and solution Design for Dynamics 365
• Lead grooming sessions with business users to provide optimal solutions, accurate estimations, and detailed sub-tasks for every user story.
• Execute end-to-end MS Dynamics CE implementations, including high-level customizations, UI/form & plugins & workflows development, Power Automate development, Security configuration, reporting/dashboards configuration and technical/business documentation.
• Extensive hands-on development across Sales, Customer Service, Customer Voice, and Power Pages.
• Manage seamless integrations using Web API, REST/ODATA, and SOAP endpoints, while utilizing Visual Studio and source control for versioning.
• Proactively monitor, troubleshoot, and maintain the CRM platform to ensure zero-friction operations and rapid defect resolution.
• Work within a Scrum framework, conducting stakeholder demos and collaborating with the architecture team to ensure designs meet all technical and business requirements.
• Mentor Senior & Junior developers and ensure they know & follow the standards and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees