Tech Lead Manager, Customer Experience AI

GFiber • Mountain View, CA

19d

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least Jan 30th, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. Role Description As our Tech Lead Manager on the Customer Experience team, you will be involved in overseeing the development of the team's software development process, collaborating with various teams to design and develop new features. In your role, you will also provide technical guidance and mentorship to the team's engineers, helping them to learn and grow. Additionally, you will work to identify and resolve technical issues, ensuring the smooth operation of the team's software. Your passion for UI and web development will help us reimagine and enhance the web app to help make it easy to integrate new solutions. The role also includes the development of customer-facing AI platforms to serve the needs of GFiber users.

Requirements

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of front-end development experience working with Web technologies (e.g. Javascript, Typescript, CSS), with at least 5 years working on public customer-facing products.
• 2 years of full stack development experience (ideally Java or Kotlin).
• 2 years of experience in a technical leadership role.
• 1 year of experience implementing or integrating AI platforms.

Nice To Haves

• Master’s degree in Computer Science, a related technical field, or equivalent practical experience.
• Experience with Next.js, ReactJS, AngularJS and Google Cloud Platform (GCP).
• Experience of mobile development or multi-layer architectural designs to support mobile teams.
• Ability to collaborate with UX and product owners.
• Experience working with ambiguous product requirements and translating them into strict technical scope.

Responsibilities

• Oversee the team's software development process.
• Design and develop compelling features by collaborating with product/business, UX, QA, backend, and other client engineers.
• Provide technical guidance and mentorship to the team's engineers, including helping them to learn new technologies and solve complex problems.
• Work with the team to identify and resolve technical issues, includes troubleshooting problems, debugging code, and performing code reviews.
• Lead the technical software design and implementation through hands-on development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees