Tech Lead, Implementation

HeadFirst B.V.•Atlanta, GA

20h•Remote

About The Position

Working as part of the Tech Implementation team, your VMS expertise and functional knowledge will enable our market leading brands to launch complex multi-national programs with new customers, or expand into new areas with existing ones. You’ll have a passion for working with recruitment systems. As a natural problem-solver, you’ll search for tech config solutions to the business challenges you uncover. You will be the technical expert on our MSP implementations; leading the workstream to design, configure, validate/test, and deploy VMS technologies. Working across concurrent implementation on different technologies, you’ll be able to switch gears with ease and re-prioritize activities to ensure key project milestones are always met. As part of the wider Impellam CX (Customer Experience) Team, you’ll also provide guidance and support to Tech colleagues working in Tech Operations. We never stand still. As part of our continuous improvement efforts, you’ll also have access to use the various low-code/no-code tools we have available to create impressive workflow automations. Location – flexible, this is a remote role. Occasional travel to corporate or client premises may be required. Commitment to our culture, values, and behaviors: Achievement of the position objectives and key responsibilities is attained through the Virtuoso Way: By being the ambassador for Virtuosity and contributing to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility to improve business effectiveness and the commitment to the results of the team, ahead of personal interests Making and keeping promises through Promise Based Management Treating people with respect and by the company’s equal opportunity and unacceptable behavior policy Behaving in a manner that does not put the safety and integrity of you, others, the environment, or the company at risk

Requirements

Experience of deploying recruitment technology solutions
Implementation / configuration experience of at least one external VMS (preferably SAP Fieldglass, Beeline or Workday VNDLY)
Resilience under pressure - with the ability to plan, prioritize, reprioritize whilst working on time critical issues
Strong problem solving and analytical skills
Excellent verbal and written English skills
Highly competent with complex data, highly numerate and a whiz on excel

Nice To Haves

Experience of multi-region deployment of recruitment technology solutions
Configuration knowledge of ATS and CRM platforms (e.g. Bullhorn)
Experience of a no-code/low-code automation platform
Understanding of integration and data transfer protocol options in recruitment solutions

Responsibilities

Leads technical assessment and delivery of tech solution to the customer, including end-to-end system configuration and integration requirements
Understands the customer work practices ensuring technology solution solves program challenges
Configures our core products including external VMS (e.g. SAP Fieldglass, Beeline, Workday VNDLY) and our proprietary VMS (evo/Cnet)
Understands the client eco-system and the VMS integrations to best support those processes
Works with Project Manager to ensure known risks are flagged, and key milestones are met (using monday.com)
Leads the testing/validation of the technology solution and integrations, writing test scripts and owning issues until resolution / sign-off
Works with Data Solutions Specialist to ensure data gaps are minimized, and data quality is maximixed
As the recruitment Tech SME on implementation, you’ll need to communicate technical concepts, limitations and solutions to non-technical people
Uses low-code/no-code automations to further streamline recruitment processes
Trains, coaches and supports other team members to expand their VMS knowledge, as the Subject Matter Expert on recruitment tech you’ll provide guidance and support to the Tech Ops Manager on how to tackle the more complex tickets raised via Freshdesk
Applies Impellam Best Practices to every tech deployment, ensuring consistency throughout the team and region
Ensures that client configuration and business requirements documents are accurately maintained
Technical handover of program to Tech Ops team upon successful launch
Always advancing product knowledge through training, webinars, accreditations and self-study