Tech Lead / Field Engineer

SoHo DragonAddison, TX
58d$60,000 - $80,000

About The Position

SoHo Dragon represents a technology company that specializes in creating interactive display technologies and skill-based arcade games, is seeking a Tech Lead/Field Engineer.

Requirements

  • Minimum 5 years of work experience in the Arcade industry/Coin-operated redemption games
  • Professional written and verbal communication and interpersonal skills
  • Forklift operator license is needed

Nice To Haves

  • Experience in customer support is a plus
  • Preferred working at different manufacturers or large FEC centres

Responsibilities

  • Provide superior customer service while tracking and following up with possible issues
  • Computer and game repairs on new and existing games
  • Review, test, and implement troubleshooting documents for new games
  • Managing & dispatching the spare parts for the USA
  • L2 support calls for on-field games in the US
  • Prepping and making test games ready for various FEC tests.
  • Shipping and dispatch handling for test games
  • Visit sites for games, set up, and troubleshooting for test games
  • Visiting and troubleshooting games at customer sites for some escalation
  • Setting up games at major expos in the US. Amusement Expo, Bowl Expo, IAAPA, and smaller distributor expos.

Benefits

  • health benefits

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

51-100 employees

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