TECH, IT SUPPORT I

Frontier Communications 999 • Fort Wayne, IN

385d • $45,000 - $99,000

About The Position

The Technical Support Rep I at Frontier Communications is responsible for monitoring the core network, systems, and jobs, reacting to alarms/events generated within an infrastructure monitoring platform. This role is crucial for maintaining the 24x7x365 operations of the company's networks, applications, and systems, ensuring that they function optimally to support the digital infrastructure of the U.S.

Requirements

• Associate's degree or 1-3 years experience in the operation of computer equipment and systems.
• Functional understanding of TCP/IP network protocol.
• Working knowledge of standard and non-standard network troubleshooting tools and processes.
• 1-3 years of working experience in a large-scale Network Operations Center (NOC).
• General knowledge of ping, tracers, and other network troubleshooting commands.
• Familiarity with the ITIL framework.
• General knowledge of UNIX, Intel, AS400 operating system internals.
• Excellent customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office and other tools such as Exchange, Excel, Word, Share Point.

Nice To Haves

• Ability to communicate effectively and work independently.
• Customer-focused and team-oriented with excellent written and communication skills.
• Exceptional organization skills.
• Strong troubleshooting and analytical skills.

Responsibilities

• Core network monitoring functionality including all Frontier network routers, switches, hubs, and network peripherals.
• Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol.
• Identify problems as they occur and work with level 2 support personnel to ensure proper resolution.
• Follow procedures for processing batch files, troubleshooting and reporting errors using CA Autosys and HelpSystems Robot tools.
• Monitor application health check failures and ensure appropriate processes are followed to resolve failures.
• Manage tape media environments to ensure successful backups and proper media rotation.
• Monitor Data Center environmental conditions and perform escalations as required.

Benefits

• Salary Range: $45,000 to $99,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees