Tech Infra Program Manager III, Non-Standard Infrastructure Capacity Planning & Delivery

Amazon • Austin, TX

9d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

If you enjoy being at the forefront of new, non-traditional data center
deployment activities; operating in a highly ambiguous environment; driving
long-range business growth in support of an evolving business strategy; and
working across teams to solve challenges and remove obstacles, then this is the
role for you.

The AWS Non-Standard Infrastructure Global Delivery Team has an immediate
opening for a Sr. Technical Infrastructure Program Manager to drive non-standard
infrastructure capacity delivery around the world. You will lead
cross-functional teams to drive the development and implementation of
non-standard infrastructure designs and develop and document requirements,
budgets, and project schedules to drive timely infrastructure delivery; drive
improvements to the health of the fleet; and make data-driven decisions that
influence large capital investments. Your role will span long-range planning for
complex, multi-year capacity delivery and capital improvement initiatives;
working with local teams to plan, initiate, and execute specific projects and
drive coordination of local efforts to implement global fleet optimization
activities. You will work across the entire AWS organization and partner with
key stakeholders and partner teams to find solutions for both short- and
long-range demand plans, address short- and long-term capacity constraints, and
drive projects from conceptual feasibility through development of detailed
technical requirements, budget approval, completed design, implementation,
functional testing, and deployment. Finally, you will drive accountability
across the Infrastructure organization and develop mechanisms to monitor the
health of the capacity delivery and sustainment program, escalating issues to
executive leadership as needed.

This role offers an opportunity to drive and influence business-critical
decisions impacting the long-term future of AWS, working at the leading edge of
emerging capability and service offerings. The Candidate must be comfortable
managing remote project teams delivering novel and sometimes pioneering
solutions across multiple countries and time-zones; assessing, identifying, and
mitigating downstream risk; troubleshooting unforeseen and time-critical
implementation issues as they arise; removing bureaucratic barriers to project
success; and dealing with persistent uncertainty, pitfalls, and change. Being
able to build and manage cross-functional matrixed teams, establish trust with a
variety of internal customers and stakeholders, eliminate non-value-add
activity, design solutions, remove blockers, and find creative ways to
accelerate project delivery is essential. Most importantly, the Candidate must
be able to act independently, using good judgement to drive timely decision
making and deliver high-quality results.

Up to 15% domestic and international travel may be necessary to support AWS
non-standard infrastructure planning and scaling efforts.
If you demonstrate these qualities, are a "get stuff done" kind of person, and
enjoy the challenges of delivering technical and highly innovative projects,
this position is for you!

Requirements

• 5+ years of program management or technical project management experience

Nice To Haves

• Master's degree in a related technical field

Responsibilities

• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs
• Work with regional capacity delivery teams and to plan deployment and scaling activities
• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Develop and implement scalable, data-driven process improvements
• Develop standard operating procedures, change/communication plans, and project/program-level status updates
• Drive adoption with internal stakeholders through effective change management.
• Keep the customer experience as the primary focus

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level