Tech III

Corovan Careers•San Leandro, CA

9d•$25 - $34

About The Position

SUMMARY : Reporting to the Operations Manager/ Transportation Manager with a dotted line to the Corotech Supervisor I, the Technician III’s primary role is to lead small jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals, and related hardware, and/or provide daily help-desk solutions at an ROI account as assigned. The Technician III is assigned to work at different customer account locations to provide technical support for commercial moving projects. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories. In addition, this position ensures the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner. This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager/Transportation Manager. This position also provides training, coaching and mentorship to new-hires or junior Technician Level’s I and II.

Requirements

ORGANIZATION SKILLS – Organization and project planning skills with ability to juggle multiple assignments and tasks.
LANGUAGE SKILLS – Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively speak and communicate well with customers and coworkers.
MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
LEADERSHIP – Strong interpersonal and leadership skills.
Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions.
Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven and supply management.
Good understanding of server equipment; is knowledgeable of server racking and unracking.
Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
Bachelor’s degree or equivalent combination of education and experience.
Two – three (2-3) years working in tech support position preferred.
Strong knowledge about computer hardware, software, cabling, servers, systems, and applications.

Nice To Haves

One – two (1-2) years of supervisor or lead role in IT projects preferred.

Responsibilities

Account Assignments: Checks for start time (for next day’s work schedule) in drop box daily.
Arrives at assignment in complete uniform and on time every day.
Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements.
Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
Possess the ability and willingness to assist the moving crews if needed.
May be required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required.
Ensure a professional manner and appearance in provided Klinger uniform.
Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
Ability to manage different cables and wires to ensure a nice, neat, and safe workstation.
Ability to work carefully in a Lab environment (medical lab or computer lab).
Ensure the assigned tasks are carried out within Corovan productivity standards.
Ability to perform network connectivity testing.
Ability to assist in the support of the customer’s server room or lab room if assigned.
Ability to strongly perform the Technical II level key responsibilities.
Required to provide advanced workstation trouble shooting skills.
Customer Relations: Maintain excellent customer service with the customers, transportation, and operation teams to establish solid relationships.
Interact with customers to report any technical issues and matters in a professional manner.
Provide helpdesk-level workstation troubleshooting support.
Escalate any technical issues/concerns to Corotech IV or Corotech Supervisor.
Must be punctual at all times.
If an emergency arises, inform the Corotech Coordinator Team or Operations Supervisor immediately, so that appropriate coverage can be arranged.
Must work cooperatively with members of the crew.
Must be courteous, helpful, and professional to all existing and potential customers.
Must be respectful of rules at each customer site as to where to work and adhere to meal and rest period locations.
Must follow all confidentiality rules regarding any processes, products or services that are visible at a customer’s move site.
Must follow all security rules for the company and assigned customers.
Supervisory: Supervises and leads small tech project as required.
Guides the crew to perform a quality job for the customer.
Trains crews in proper handling and safety techniques.
Provide guidance and mentorship to other team members, especially Technician I & II levels.
Promotes a positive workplace with employee engagement.
Ensure crews have appropriate meal and rest periods per company policy.
Safety: Performs work with quality, efficiency, and safety at all times.
Must abide by all safety rules; to include proper safety gear (back braces, safety glasses, safety shoes, hard hats, masks and/or gloves, etc. as required by the customer or by law), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).
Report any unsafe dangerous requests from customers to senior management.
Other Duties: Sign timesheets daily signifying your start, meal periods and end time daily, and other documentation is completed accurately and turned in by the time requirement.
All other duties as assigned based on business needs.