Tech Ii, Telecommunications Specialist Full-Time Day Shift 25144

Bergen New Bridge Medical Center • Paramus, NJ

1d

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Tech II.

Requirements

• Two years basic computer technician, help desk, network, and phone experience preferred, along with Healthcare related experience.
• Telecommunications: knowledge of Avaya Aura Communication platform, call accounting, SIP and SpectraLink, analog, digital and IP lines, telecommunications systems of any type and Healthcare Nurse Call Systems.
• Great troubleshooting abilities and attention to detail.
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
• Desktop management.
• Proficient in Microsoft Windows and Office Suite.
• Good knowledge of internet security and data privacy principles.
• Strong administrative skills.
• Strong understanding of regulatory requirements for OPS.
• Good organizational skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Must be computer literate.
• Speaks, reads and writes English to the extent required by the position
• High school graduate

Nice To Haves

• Bachelors Degree preferred or work-related experience equivalent.

Responsibilities

• Hardware and software installations, replacements, upgrades.
• Support of mobile devices.
• Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Microsoft Outlook Web Access.
• Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
• Understands and demonstrates a basic working knowledge of Windows 7 and 10 and Microsoft Office.
• Must be able to appropriately troubleshoot issues, coordinate resolution and communicate to end users.
• Administration of phone system MACs (move, adds and changes) for multiple locations.
• Control inventory through basic management of supplies and inventory for telephone equipment.
• Troubleshoot phone system issues and other communication-related hardware and applications.
• Install, test and terminate category 6 cable topologies and all cable installations for systems as required.
• Ensures all telecommunication systems are on the latest hardware/software release with updated/accurate data.
• Maintains and troubleshoots Telecommunications room and equipment housed in that space.
• Documents equipment, software, customer and system faults and failures daily.
• Effectively interface with the telecommunications vendors to resolve systems outages and deficiencies
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED