Tech II, Deskside Support - Day Shift

GXO Logistics • Goodyear, AZ

110d

About The Position

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a rewarding career.

Requirements

• 1 year of experience supporting end-user equipment and telephony equipment
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment

Nice To Haves

• Associate degree, bachelor's degree or vocational training in a technical field of study
• 3 years of Warehouse experience supporting end-use equipment

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Benefits

• Full health insurance (medical, dental and vision)
• 401(k)
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Industry: Warehousing and Storage
• Education Level: No Education Listed