Tech I - End User Services

Wynn Resorts • Las Vegas, NV

1d

About The Position

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.
Responsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.
Responsible for assisting end users, either directly or remotely while working within IT Operations.

Requirements

• Must be able to work in a fast-paced environment, and able to walk distances as you move from issue to issue.
• Must have strong customer service and communication skills.
• Must be able to lift up to 40 lbs.
• Requires experience with Dell, HP and IBM hardware, MS Windows XP, CE, and Windows7 Operating Systems.
• Requires experience installing and troubleshooting hotel and casino specific hardware and software.
• Requires experience installing and troubleshooting common business software including Microsoft Office (2003, 2007, 2010), Adobe Acrobat, Symantec Antivirus, Internet Explorer, etc.
• Must be a minimum of 21 years of age to apply to this position.
• This position requires a Nevada Gaming Registry and any licensing or active work cards required, at present or in the future, for this position at all times.

Nice To Haves

• Working knowledge of Apple products and software is highly desirable.

Responsibilities

• Coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.
• Assisting end users, either directly or remotely while working within IT Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees