The Tech Help Student Assistant position is designed for current SUNY Cortland students to provide essential technology support to the campus community, including students, faculty, and staff. The role involves both telephone and occasional face-to-face customer service, assisting users with various technology-related issues. Responsibilities include troubleshooting access to myRedDragon, assisting with password resets, configuring mobile devices to the SUNY Cortland network, and providing support for Microsoft Office applications. The assistant will also troubleshoot general hardware and software issues and gather necessary information to escalate tickets that cannot be resolved independently.