Tech Help Student Assistant Fall 2025-Spring 2026

SUNY Cortland • Cortland, NY

287d • $16

About The Position

The Tech Help Student Assistant position is designed for current SUNY Cortland students to provide essential technology support to the campus community, including students, faculty, and staff. The role involves both telephone and occasional face-to-face customer service, assisting users with various technology-related issues. Responsibilities include troubleshooting access to myRedDragon, assisting with password resets, configuring mobile devices to the SUNY Cortland network, and providing support for Microsoft Office applications. The assistant will also troubleshoot general hardware and software issues and gather necessary information to escalate tickets that cannot be resolved independently.

Requirements

• Must be a current SUNY Cortland student.
• Eagerness to provide customers with technology help.
• Willingness to learn new technologies.
• Good written and verbal communication skills.
• Experience troubleshooting issues on PCs or Apple computers.
• Experience troubleshooting issues on smartphones.

Nice To Haves

• Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon).
• Intermediate or advanced knowledge of PC and/or Apple Computers.
• Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smartphones/tablets.
• Experience working with multiple web browsers.
• Experience with troubleshooting network connectivity issues.
• Experience using Microsoft Office Suite (i.e., Word, Excel, PowerPoint).

Responsibilities

• Provide telephone and face-to-face customer service to campus community.
• Troubleshoot myRedDragon access.
• Assist with password resets.
• Configure mobile devices to the SUNY Cortland network.
• Assist with Microsoft Office applications.
• Troubleshoot general hardware and software issues.
• Gather required information to escalate unresolved tickets.

Benefits

• Salary Grade B-$16.00/hr.

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Education Level: No Education Listed