Tech, Engineer Support- 2nd Shift Medley, FL $29.20 plus $1.50 Shift Diff

Pella Corporation • Medley, FL

5d

About The Position

The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

Requirements

• Apply technical / functional expertise
• Self-starter with a self-motivating attitude
• Strong interpersonal skills.
• Good communication skills
• Strong problem-solving skills
• Ability to work with a diverse group of individuals
• Extensive knowledge of computers systems and software
• Ability to work independently or in a team within an open office environment
• Strong research and analytical skills
• Networking
• Scanning technology
• PC Fundamentals
• Basic programming
• Associate degree or comparable work experience
• Specialist areas of experience preferred: Experience in related field highly preferred
• Basic understanding of any of the following: PC operating systems Microsoft development tools PDSN and Distribution systems

Responsibilities

• Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
• Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
• Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2 nd and 3 rd shift coverage.
• Performs other duties, tasks, and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree