Tech Customer Spt Analyst II
About The Position
We are seeking a Technical Support Specialist to provide post-sale technical assistance for our products and services. In this role, you will troubleshoot and resolve moderately complex issues, validate fixes, and ensure accurate functionality and data integrity. You will interact with both technical and non-technical audiences, adapting your communication style to deliver clear and effective solutions. This position offers an opportunity to grow your technical expertise while contributing to customer satisfaction and operational excellence.
Requirements
- 2–4 years of experience in technical support or application support, or a combination of relevant education and experience.
- Proven analytical, communication, and customer service skills.
- Team-oriented with a desire to learn and grow.
- Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively.
Responsibilities
- Resolve documented issues and troubleshoot moderately complex or partially documented problems.
- Escalate highly technical or unfamiliar issues to engineering for resolution.
- Research solutions proactively using documentation, tools, and internal resources.
- Execute and adapt test cases for patches, enhancements, and bug fixes.
- Validate fixes for both functionality and data accuracy.
- Maintain a polished, professional image in all customer interactions.
- Adapt tone and communication style to suit technical and non-technical audiences.
- Use log files and basic scripting to troubleshoot mid-level issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
