This role is responsible for supporting the operational stability and continuity of Manufacturing applications across North America, including MES, GE Proficy, Wonderware System Platform, RTIME, Digital Quality, Packaging Room Management, and related plant-floor apps. The Operations Analyst will leverage day-to-day monitoring, incident resolution, and application logging to analyze and identify enhancements that improve overall performance of the applications, remove break points in design, drive system robustness and unlock business capability and productivity savings. The analyst will utilize the findings of the data and translate them into business impactful findings with impact analysis. This role will manage all enhancements that fall under the Techno functional legacy manufacturing team as well as design and deliver a portion of the enhancements that fall outside the MSA contract. The role requires a strong foundation in manufacturing systems and operational troubleshooting, with the ability to collaborate effectively across technical (IT and OT) and business teams to maintain reliability, reduce disruption in production environments and unlock business capability.