Tech Apprentice - CIO Track

Full-time - Entry Level

Stamford, CT

About the position

The CIO track offers candidates the opportunity to rotate through two of three rotations: CIO Digital Integration, UAT Tester, or AI Analyst. Each rotation lasts for six months and provides hands-on experience in various aspects of technology and business processes. Candidates will share their top two rotation preferences and will not have the option to cross tracks within the Apprenticeship program.

Responsibilities

• Coordinate with micro front end (MFE) teams to integrate digital experiences into the Synchrony Account Manager (Vista).
• Draft integration and testing timelines with respective teams, assist in defect triage, and production release prep.
• Assist in feature requirement gathering and development for build team.
• Perform quality tests on Workstation, ACM (Advanced Case Management), IVR (Interactive Voice Response), Digital Apps and other Business applications.
• Identify, report and retest defects in UAT (User Acceptance Testing).
• Coordinate and facilitate requirements sessions, workouts, and discovery to understand end-to-end business and functional process.
• Support and document AI use case definition, requirements, solution design, development standards as well as integration definitions for business applications.

Requirements

• Ability to, or desire to learn how to, manage issues, releases, sprints, boards, etc. in Atlassian JIRA.
• Foundational knowledge of agile development and its advantages.
• Demonstrated ability to learn new software tools quickly and implement learnings into tangible output.
• Hands-on experience on workstation.
• Working knowledge and experience of ACM (Advanced Case Management).
• Excellent interpersonal, analytical, organizational, written and verbal communication skills.
• Ability to make decisions based on quantitative analysis and creative thinking.
• Self-motivated and passionate in the pursuit of knowledge and hands-on experience in emerging technology.

Nice-to-haves

• Be a critical thinker who is highly organized and detail-oriented.
• Have strong leadership abilities and a sense of ownership with driving the success of a project.
• Able to perform in various areas of a project at various levels of responsibility.
• Ability to integrate into a large team and support team goals.

Benefits

• Hourly rate range of $24.00 - $33.50/hr USD.
• Eligible for an annual bonus based on individual and company performance.