Tech Analyst II - EBA (Salesforce)

The Tech Analyst II - EBA (Salesforce) position at Cincinnati Children's Hospital Medical Center is designed for an experienced IT professional who is eager to tackle challenges in a complex academic healthcare environment. This role is pivotal in enhancing the digital engagement with patients, families, and donors through the effective use of CRM systems. The successful candidate will be part of the IS Digital Health group, where they will leverage their expertise to design and deliver impactful campaigns, newsletters, and dashboards that support the hospital's mission. This position requires a collaborative approach to problem-solving, focusing on improving the lives of patients and their families through technology. In this role, the Tech Analyst II will be responsible for analyzing, designing, supporting, maintaining, enhancing, and implementing moderately complex systems that improve business operations and the employee experience. The candidate will work closely with business systems analysts to develop system requirements and provide support to end-users. They will also coordinate with cross-functional teams to ensure the successful implementation of system solutions and enhancements. The position involves a significant amount of production support, where the analyst will provide technical assistance for production and process issues, troubleshoot errors, and ensure compliance with service level agreements (SLAs). The Tech Analyst II will also play a crucial role in customer service, ensuring outstanding end-user support and promoting the adoption of change management policies. The candidate will be expected to develop their knowledge and professional skills through cross-training and participation in departmental meetings and vendor education. Building and maintaining positive relationships within and outside the organization is essential, as is fostering a positive team environment and motivating colleagues to work collaboratively towards common goals.