OneOncology-posted 3 months ago
Full-time • Entry Level

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. The Field Technician will report to OneOncology’s Regional IT Director. This role will serve as the primary on-site IT resource for practice locations, providing hands-on support for hardware, software, networking, and clinical technology systems. The Field Technician will spend the majority of their time traveling between practice sites to deliver in-person IT support and ensure seamless technology operations. When not traveling, this role will contribute to service desk support remotely, assisting with ticket resolution and technical escalations. The Field Technician will also collaborate with the wider IT team to coordinate technical projects and system updates across practices.

  • Travel between assigned practice locations to deliver prompt, in-person IT support for hardware, software, networking, and clinical systems.
  • Respond rapidly to emergency or escalated technical issues at practice sites, keeping stakeholders informed and ensuring minimal disruption to patient care.
  • Deliver end-user support by resolving service desk tickets both on-site and remotely, assisting with hardware, software, and network issues, and escalating when necessary to ensure timely resolution and user productivity.
  • Coordinate with other technical teams or vendors to resolve complex issues, ensuring effective cross-functional collaboration.
  • Keep customers and teammates updated consistently from initial ticket submission through resolution of the technology issues.
  • Maintain documentation in ServiceNow & ITGlue.
  • Successfully follow established protocols, processes and policies as outlined and presented by leadership via email, training material and team meetings.
  • Log and track problems; proactively maintaining problem-tracking databases as part of the resolution process.
  • Trouble-shoot and escalate customer issues for which Support Analysts are unable to resolve.
  • Bachelor’s degree in information systems or healthcare related field or equivalent work experience preferred.
  • 3+ years of experience in technology, service desk, and helpdesk.
  • Healthcare related experience a plus.
  • ITIL certification a plus.
  • Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted.
  • Strong knowledge of hardware, software, and network troubleshooting.
  • Strong technical ability with working knowledge of MS Servers.
  • Experience with remote management of client computers and servers.
  • Azure Cloud experience a plus.
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