Tech Admin Specialist I, DGS (ROPS)
About The Position
The Tech Admin Specialist I in DaVita Guest Services (DGS) supports both the Admissions and Patient Concierge teams. This role is critical in ensuring the efficient processing and routing of incoming faxes, maintaining user accounts, and managing facility data across various systems. The Specialist I will interact with multiple care coordination tools (CCTs) and DaVita systems to ensure seamless data flow and accurate documentation, ultimately supporting the placement and coordination of patient care. DaVita Guest Services (DGS) experience strongly preferred On-site presence is required once a month at our office in Malvern, PA or Englewood, CO
Requirements
- Strong documentation skills and a commitment to adhering to compliance protocols.
- Effective planning and time management abilities.
- The ability to multitask and manage multiple systems and workflows simultaneously.
- Excellent verbal and written communication skills.
Nice To Haves
- DaVita Guest Services (DGS) experience strongly preferred
Responsibilities
- Fax Processing and Validation: Take ownership of incoming faxes by evaluating and validating route paths within DataCap to ensure they reach their correct final destination. You will also evaluate and redirect any misfiled faxes to the appropriate queue.
- Care Coordination Tool (CCT) System Management: Manage user accounts for various CCT systems, including Careport Intake (Navi), Referral Manager (Allscripts), MyAiden, Ensocare, and Ensocare VA. Responsibilities include resetting passwords, creating new accounts, and updating access levels.
- DPP Administrative Assistance: Provide email and phone support for the DaVita Physician Portal (DPP), assisting with new account creation, password resets, and administrative account approvals. This also includes completing related SNOW tickets.
- Other duties as assigned.
Benefits
- More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
