Teammate Success Coach - Oshkosh

American Addiction Centers•Oshkosh, WI

2d•Hybrid

About The Position

This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate.

Requirements

Bachelor’s Degree in Human Resources or related field
2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches
Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
Strong organizational and time management skills with the ability to manage an active caseload
Ability to work independently and collaboratively in a supportive, team-focused environment
High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
Ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Nice To Haves

Strong background in workforce development, employee coaching or advising
Social services/community-based work experience
Education/student support/student services experience

Responsibilities

Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention
Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually
Assesses needs and develops individualized support plans focused on stability, essential skills, and wraparound services
Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution
Allocates available wraparound and financial support services to help teammates overcome immediate barriers
Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress
Partners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stability
Supports onboarding and orientation for teammates entering workforce development programs or upskilling initiatives
Provides teammates with information about internal development opportunities, educational assistance, and work-based learning programs.
Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriate
Assists with workforce development programs, events, and initiatives in collaboration with the Workforce Development team
Promotes a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program