Teamcenter Support Engineer (Entry-Level)

Capgemini • Irving, TX

1d • Remote

About The Position

Teamcenter Support Engineer is an entry-level position responsible for providing Level-1 application support for Siemens Teamcenter PLM. The role focuses on user support, basic issue resolution, ticket management, and routine operational tasks, while learning Teamcenter concepts and support processes under the guidance of senior team members.

Requirements

• Bachelor’s degree in Engineering (Mechanical / IT / CS / ECE) or equivalent.
• Basic understanding of Siemens Teamcenter PLM (training or project exposure).
• Familiarity with Items, BOMs, datasets, workflows, and Active Workspace (user level).
• Basic knowledge of Windows or Linux environments.
• Good communication skills and willingness to learn.

Responsibilities

• Provide L1 support for Teamcenter users using defined SOPs and runbooks.
• Assist users with login issues, navigation, and basic functional queries.
• Support Items, BOM viewing, datasets, and simple workflows.
• Log and manage tickets in ServiceNow / Remedy / JIRA.
• Perform routine application health checks and basic log collection.
• Escalate issues to L2/L3 teams as per SLA.
• Participate in on-call support rotations as per project schedule.
• Support planned weekend activities such as maintenance or deployments.
• Work outside standard business hours on a planned or rotational basis when required.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level