Team Trainer

About the position

The Team Trainer provides training of all team functions for new hire, refresher and all ongoing trainings. This position educates and supports learners in acquiring performance-based knowledge, skills, and competencies by providing content and training that is engaging, compelling, effective, and meaningful. This position develops and maintains documentation, training materials, and other reference tools used to train staff. The Team Trainer researches and resolves issues involving training and ensures that department specifications and contract requirements are met.

Responsibilities

• Conducts new hire, refresher, and ongoing learning experiences for existing staff.
• Incorporates various learning engagement strategies while developing performance-based learning experiences.
• Creates and maintains training plans, guides and manuals for all areas of training.
• Initiates, coordinates, maintains, and reviews process documents to ensure accuracy.
• Creates and maintains assessments and performance checks for staff.
• Provides direction, leadership, feedback, and coaching to the training team and SMEs.
• Works with Subject Matter Experts (SMEs) to identify the initial and ongoing training needs.
• May support internal and external customers with questions and concerns.
• May support and engage in cross departmental collaboration.
• Collaborates with other areas to develop training based on trends and data analysis.
• Keeps current with trends, best practices, new technologies, and emerging innovations in learning and development.
• Develops ILT, eLearning, and blended content to support learner competency and performance targets.

Requirements

• Associate's degree in business, communication, or education OR equivalent work experience.
• 3 years' work experience in training and documentation.
• 1 year experience as a facilitator or supporting a training function.
• Fluent in Microsoft Office Suite products.
• Facilitation and presentation skills.
• Excellent verbal and written communication skills.
• Excellent problem solving and decision-making skills.
• Organizational, prioritization, and time management skills.
• Strong interpersonal skills.
• Ability to maintain a positive and professional demeanor.
• Ability to work under time constraints.

Nice-to-haves

• Experience deploying eLearning courses and instructor led training sessions through an LMS.
• Knowledge of learning theories and instructional design models.
• Lesson and curriculum planning skills.
• Experience with ADDIE instructional design principles.
• Experience with adult learning theory and performance-based learning experiences.
• Experience with Create, LinkedIn Learning, Zoom, and Teams.
• Experience creating content using course authoring tools.

Benefits

• Health, Dental and Vision Insurance
• Voluntary Insurance Plans
• Health Savings and Flexible Spending Accounts
• 401k and Company Match
• Company-paid Life Insurance
• Education Assistance Program
• Paid Sick Leave
• Paid Holidays
• Increasing PTO Accrual Plan
• Medical/Parental/Disability Leave
• Workers Compensation
• Retiree Benefits
• Severance Package
• Employee Assistance Program
• Financial and Health Wellness Benefits
• Casual Dress
• Open Office Setting
• Online Learning System