Team Support Staff - Northeast Clinic (Full-Time)

Pine Rest Christian Mental Health Services•Grand Rapids, MI

1d•Onsite

About The Position

As a Team Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Requirements

A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
Position requires completion of high school (or equivalent) diploma.

Nice To Haves

Preferred experience using Microsoft Office Suite

Responsibilities

Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
Maintains department specific files that may be sensitive in nature.
Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
In clinical areas, maintains medical records, including assisting physicians in completing medical records.
In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
May be responsible for data entry into Pine Rest’s Electronic Medical Record System.
May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
May assist in ordering office supplies.
Must be able to maintain composure in environments of elevated stress levels.

Benefits

Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.

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