Team Support Specialist

Empire Hospitality, LLC•Vancouver, WA

just now

About The Position

Position Overview The Team Support Specialist plays a critical role in supporting daily operations and ensuring smooth communication across the organization. This individual must be highly adaptable, resourceful, and able to shift seamlessly between tasks in a fast-paced environment. Because the role touches multiple areas of the business, no two days will look the same—making flexibility and problem-solving skills essential.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in business administration, hospitality, or a related field preferred.
Strong communication skills (both written and verbal).
Proven ability to multi-task and prioritize effectively in a dynamic environment.
Resourcefulness and the ability to “think outside the box” to drive successful outcomes.
High level of professionalism, reliability, and attention to detail.
Basic proficiency in Microsoft Office, Google Workspace, or similar platforms.
Previous experience in customer service or administrative support preferred.

Nice To Haves

Experience in apartment communities, property management, or hospitality is a plus but not required.

Responsibilities

Assist the sourcing team by researching and identifying new inventory opportunities.
Help with data entry, recordkeeping, and tracking team assignments to maintain organization and accountability.
Support leadership with special projects, presentations, and administrative needs.
Provide support to guests, clients, property partners, and vendors with professionalism and care.
Act as a liaison to address questions, escalate issues when needed, and ensure follow-up and resolution.
Manage communication channels (phone, email, chat) to ensure timely responses.
Draft and edit correspondence, reports, or summaries as needed.
Maintain strong internal communication, relaying updates between teams and departments.
Contribute ideas and creative solutions to improve processes and outcomes.
Organize digital and physical files, ensuring information is accessible and up to date.
Consistently review reservations to verify accuracy.
Regularly update vendor and contact details within the database.