Team Support Specialist I (Boston, MA/ Hybrid)

FreedomCare • Charlestown, MA

1d • $21 - $23 • Hybrid

About The Position

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialist for our FreedomCare team in Massachusetts. This is a hybrid position with a 3 times per week commute into our FreedomCare MA office: 529 Main St,. Suite 304 Charlestown MA 02129 Department & Position Overview: Working closely with direct team, clients, caregivers and departments across the business. Your goal will be to provide support to Care Managers and Nurses and providing onboarding support to ensure a seamless Customer Service experience for clients. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Requirements

• High School Diploma or GED
• 3-5 years of CX experience
• Proven exceptional Customer Service
• Above average geographical knowledge of the state of Massachusetts
• Empathy and patience when dealing with customers; Prior experience with the elderly population, preferred
• 2 years of previous experience in a similar position preferred
• Excellent written, and verbal skills
• Proficient computer, phone knowledge
• Experience using a CRM (Salesforce is a plus)
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Adhere to evolving changes within the department

Nice To Haves

• Prior management or supervisory experience (preferred)
• Proficiency in using office software (e.g., Microsoft Office suite).
• Experience using a CRM (Salesforce is a plus)
• Bilingual in Spanish, or other languages desired

Responsibilities

• Work closely with the Care Managers and Nurses to efficiently schedule assessments and monthly visits
• Perform new client orientations using Zoom
• Conduct status reviews with active clients
• Complete verification of enrollment forms for caregivers and patients
• Review data for errors and correct information
• Other duties as assigned by leadership

Benefits

• We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED