Team Supervisor (Evenings & Overnights)

Wawa, Inc.•West Chester, PA

1d•Onsite

About The Position

As a Team Supervisor (TS), you are a leader responsible for ensuring the shift runs smoothly and delivering exceptional customer experiences. When acting as the senior leader on site and managing a shift, you will drive execution and make critical decisions to maintain seamless operations. Wawa is recognized as “America’s Favorite Convenience Store,” operating a chain of retail stores across multiple states including Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina, and Washington D.C. Wawa serves as an all-day, everyday destination for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. The company is dedicated to creating a fulfilling experience for customers and fostering an environment where Associates can thrive through flexibility and support. Wawa is committed to community engagement, with Associates participating in volunteering, charitable giving, and events to strengthen neighborhoods and build lasting relationships.

Requirements

High School Diploma or GED equivalent
Must be 18+ years old with reliable transportation
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Ability to communicate effectively, solve problems, and build relationships

Nice To Haves

Supervisory experience in retail, food service, or fuel industries is a plus

Responsibilities

Handle customer inquiries, gather feedback, and support positive customer interactions.
Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
Provide direction, feedback, and recognition to Associates, driving productivity and performance.
Enforce safety, security, and store policies, including crisis management protocols.
Manage inventory, stock levels, vendor check-ins, and cash handling procedures.