Team Supervisor (Overnights)

Wawa Agency • Naples, FL

390d

About The Position

The Team Supervisor is responsible for overseeing the complete operations of the store during overnight shifts when senior management is not present. This role focuses on ensuring efficient productivity, quality execution, and addressing any store concerns or opportunities. The Team Supervisor also plays a key role in delivering exceptional customer service and managing the food service and beverage areas.

Requirements

• High School Diploma or GED equivalent.
• Ability to work 35 - 40 hours per week.
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs.
• Experience leading, developing and selecting teams preferred.
• Experience training, sales building, management of expenses, and food service menu planning.
• Experience effectively implementing change and demonstrated results in execution.
• Leadership experience in a fast-paced retail, food service, or fuel environment preferred.
• Experienced in all areas of store operations, including foodservice.

Nice To Haves

• Proven self-starter with demonstrated ability to make decisions.
• Excellent relationship building and leadership skills.

Responsibilities

• Ensure exceptional customer service is being delivered.
• Respond to and resolve customer inquiries in a courteous and timely manner.
• Facilitate flawless execution of flow between the associate, the customer, and their orders.
• Ensure execution of established safety, security, quality, and store operations policies and standards.
• Provide direction, motivation, and coaching for associates during the shift.
• Prepare and maintain stock levels for all appropriate food service items by day part.
• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
• Recognize associates and celebrate accomplishments.
• Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
• Administer check-in of external and internal vendors according to corporate procedures.

Benefits

• $1.50 shift differential for hours worked between 12am-6am.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees