Team Supervisor (MA)

RiverStone Health•Billings, MT

7d•$24 - $32•Onsite

About The Position

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance , and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.

Requirements

High School diploma or equivalent
Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care
Leadership experience
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
MA Certification
BLS and CPR Certification
Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Customer Service Excellence: Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence.

Nice To Haves

Experience working with underserved population
Experience working in a customer service environment

Responsibilities

Oversee day to day operations of the care team, maintaining an efficient and successful flow
Provides direct backup to medical assistants
Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow
Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination
Encourage open communication and conflict resolution
Serve as a point person in onbarding and training processes with new staff and students
Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
Ensure program, and agency policies and procedures are being followed.
Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction
Ensure a culture of safety
Works with team as a working supervisor in the pod to ensure above goals
Recruit, hire, orient, evaluate, counsel, coach and retain program staff
Conduct regular check-ins, performance evaluations, and coaching sessions
Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels
Directly supervise medical assistants
Foster a positive, respectful, and team-oriented culture within the care team
Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives
Perform other duties as assigned in support of the RiverStone’s mission and goals.