Team Success Manager - Home Care
About The Position
Fresh Perspective Home Care is hiring a dependable, organized Team Success Manager to recruit, board, train, and support our caregiving team while ensuring high-quality service for our clients. This role is perfect for someone with home care, healthcare, or team leadership experience who thrives in a fast-paced, responsibility-driven environment and enjoys building strong, engaged teams. Why This Role Matters As a Team Success Manager, you are the cornerstone of our caregiver operations. You will lead recruitment efforts, onboarding new team members, coordinate training, and foster a positive work environment that motivates caregivers to deliver exceptional care. We are seeking someone with strong problem-solving skills, attention to detail, and a passion for developing people; someone who enjoys coaching, mentoring, and building teams that consistently meet and exceed expectations. This is a full-time, office based position. What You'll Do Oversee daily communication with prospective caregivers, assisting as needed to ensure timely and professional responses Interview caregiver applicants to evaluate skills, experience, availability, and alignment with agency values Facilitate orientation sessions and provide resources to ensure new hires are prepared, confident, and engaged Engage, enroll, and equip new team members to become productive, valuable contributors Promote a positive work environment and enhance employee satisfaction through proactive interactions and support Implement strategies to retain top talent, including recognition, mentoring, and engagement initiatives Conduct regular check-ins, interviews, and surveys to assess team morale and address concerns promptly Maintain adherence to all local, state, and federal caregiver regulations Monitor caregiver performance to ensure services consistently meet or exceed agency standards Maintain strong connections between caregiver engagement and client experience to maximize overall satisfaction Compensation, Perks, and Benefits $21 - $22 / hour + bonus opportunities 401(k) PTO and Paid sick time Medical, dental, and vision insurance Paid training and tuition reimbursement Free life insurance Short-term disability Same-day-pay option Who We Are Since 2006, Fresh Perspective Home Care has provided compassionate, ethical, and client-centered care throughout Southwest Michigan. We are committed to dignity, respect, and quality for our clients and our team members. We believe strong operations create strong care, and our Care Coordinators are central to that mission. We are an equal opportunity employer and value diversity.
Requirements
- Ability to pass background check per state and company standards
- Ability to safely lift up to 40 pounds
- Valid Michigan driver's license, car insurance and reliable transportation
- High school diploma or GED
- Strong interpersonal, organizational, and communication skills
- Computer skills including emails and Microsoft Office Suites
- Detail oriented with strong follow-through
Nice To Haves
- Prior home care or health care experience, preferred
- Prior experience in recruiting, staffing, scheduling, or home care operations, preferred
Responsibilities
- Oversee daily communication with prospective caregivers, assisting as needed to ensure timely and professional responses
- Interview caregiver applicants to evaluate skills, experience, availability, and alignment with agency values
- Facilitate orientation sessions and provide resources to ensure new hires are prepared, confident, and engaged
- Engage, enroll, and equip new team members to become productive, valuable contributors
- Promote a positive work environment and enhance employee satisfaction through proactive interactions and support
- Implement strategies to retain top talent, including recognition, mentoring, and engagement initiatives
- Conduct regular check-ins, interviews, and surveys to assess team morale and address concerns promptly
- Maintain adherence to all local, state, and federal caregiver regulations
- Monitor caregiver performance to ensure services consistently meet or exceed agency standards
- Maintain strong connections between caregiver engagement and client experience to maximize overall satisfaction
Benefits
- 401(k)
- PTO and Paid sick time
- Medical, dental, and vision insurance
- Paid training and tuition reimbursement
- Free life insurance
- Short-term disability
- Same-day-pay option
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
