Team Success Manager - Home Care

FRESH PERSPECTIVE HOME CARE•Portage, MI

5d•$21 - $22•Onsite

About The Position

Fresh Perspective Home Care is hiring a dependable, organized Team Success Manager to recruit, board, train, and support our caregiving team while ensuring high-quality service for our clients. This role is perfect for someone with home care, healthcare, or team leadership experience who thrives in a fast-paced, responsibility-driven environment and enjoys building strong, engaged teams. Why This Role Matters As a Team Success Manager, you are the cornerstone of our caregiver operations. You will lead recruitment efforts, onboarding new team members, coordinate training, and foster a positive work environment that motivates caregivers to deliver exceptional care. We are seeking someone with strong problem-solving skills, attention to detail, and a passion for developing people; someone who enjoys coaching, mentoring, and building teams that consistently meet and exceed expectations. This is a full-time, office based position.

Requirements

Ability to pass background check per state and company standards
Ability to safely lift up to 40 pounds
Valid Michigan driver's license, car insurance and reliable transportation
High school diploma or GED
Strong interpersonal, organizational, and communication skills
Computer skills including emails and Microsoft Office Suites
Detail oriented with strong follow-through

Nice To Haves

Prior home care or health care experience, preferred
Prior experience in recruiting, staffing, scheduling, or home care operations, preferred

Responsibilities

Oversee daily communication with prospective caregivers, assisting as needed to ensure timely and professional responses
Interview caregiver applicants to evaluate skills, experience, availability, and alignment with agency values
Facilitate orientation sessions and provide resources to ensure new hires are prepared, confident, and engaged
Engage, enroll, and equip new team members to become productive, valuable contributors
Promote a positive work environment and enhance employee satisfaction through proactive interactions and support
Implement strategies to retain top talent, including recognition, mentoring, and engagement initiatives
Conduct regular check-ins, interviews, and surveys to assess team morale and address concerns promptly
Maintain adherence to all local, state, and federal caregiver regulations
Monitor caregiver performance to ensure services consistently meet or exceed agency standards
Maintain strong connections between caregiver engagement and client experience to maximize overall satisfaction