Team Services Specialist

Audacy-posted 2 months ago
Full-time • Entry Level
Philadelphia, PA
5,001-10,000 employees
Broadcasting and Content Providers
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Audacy Team Services is responsible for processing bi-weekly payroll and maintaining the integrity of employee data and promptly addressing inquiries and requests related to employee information, changes, and reporting - all housed within our HRIS system (UKG). A member of Audacy Team Services is expected to show optimal customer service when providing administrative support to employees and work closely with the HR and Finance teams to facilitate the Hire-to-Retire process.

  • Process multi state payroll for over 500 employees, including union employees across multiple unions.
  • Perform calculations in overtime, PTO, and union contributions.
  • Prepare weekly, monthly, and quarterly financial reports that include summaries of earnings, tax deductions and union dues for team audits, finance team and managers requests.
  • Resolve payroll discrepancies and respond timely to employee queries.
  • Provide initial resolution support and ensure prompt, accurate, and consistent handling of inquiries via Zendesk ticketing system, virtual meetings, and face-to-face engagement.
  • Process employee data changes related to payroll, benefits, PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions.
  • Provide aid and guidance to employees seeking to update personal information in the HRIS system, currently UKGPro.
  • Adhere to ATS Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved.
  • Own market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc.) to employee data and payroll.
  • Partner with Subject Matter Experts (SME) to resolve specific inquiries that require further research and knowledge.
  • Participates in team projects and identifies process improvement opportunities.
  • 2+ years of Payroll or data processing work experience.
  • 1+ year of customer service related work experience.
  • 1+ year of previous experience working with multiple unions, preferably in the media industry (specifically AFTRA, WGA, IBEW).
  • 1+ year of UKG (Ultimate) / Business Intelligence experience.
  • 1+ year of Workday experience.
  • Previous experience with multi state payroll.
  • Previous experience with employee data or HRIS functions.
  • Excellent written and verbal communication skills.
  • Ability to meet strict deadlines.
  • Shows integrity, discretion, and sensitivity to confidential data.
  • Solution-oriented, organized, and highly attentive.
  • Ability to work in a fast paced and constantly changing environment.
  • Ability to research, interpret, and reconcile data.
  • Ability to keep stakeholders informed.
  • Bachelor's degree in Finance or related field.
  • Google Suite.
  • Zendesk Ticketing System.
  • Health care coordinator
  • Medical, dental, vision, mental health, telemedicine
  • Flexible spending accounts
  • Health savings account
  • Disability
  • Life insurance
  • Critical illness
  • Hospital indemnity
  • Accident insurance
  • Paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
  • 401(k) retirement plan
  • Student loan payment assistance program
  • Legal assistance
  • Life assistance program
  • Identity theft protection
  • Discounted home and auto insurance
  • Pet insurance
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