Team Performance Lead | A-Players

A-Players

78d • Remote

About The Position

A-Players, a premier service company, specializes in providing high-level administrative and operational support to startups.
We are currently seeking a Team Performance Lead who will focus on the growth, well-being, and effectiveness of our Business Associates (BA). This role is ideal for someone who excels at communication, understands the nuances of human motivation, and can turn feedback into actionable development plans. You will help build a supportive environment where BAs can thrive and deliver meaningful impact to our clients.
In this role you will:
Conduct regular 1:1 meetings and syncs with BA to discuss progress, challenges, and goals.
Gather and communicate client feedback, ensuring alignment between BA performance and startup expectations.
Support in building actionable development plans and follow-up on their implementation.
Identify early signs of performance or motivation issues and address them through structured feedback and coaching.
Maintain clear documentation and update internal databases with notes, status changes, and key insights.
Track and summarize performance data to highlight trends, risks, and growth opportunities.
Provide operational support for scheduling and coordinating interviews between BA trainees and potential clients.
Support cross-functional initiatives — brainstorming content ideas, assisting with internal workshops and webinars, and contributing to knowledge base updates.
Collaborate with the core team on improving internal processes, automations, and systems for BA tracking and development.
Participate in onboarding checkpoints and facilitate adaptation for newly joined Business Associates.

Requirements

• Proven experience in people management, team leadership, or talent development (preferably in startups or dynamic environments).
• Experience in mentoring, performance reviews, and growth-focused coaching.
• Excellent communication and interpersonal skills, with the ability to build trust and drive open dialogue.
• Strong understanding of startup structure and cross-department collaboration (operations, marketing, product, etc.).
• Solid analytical and problem-solving mindset — able to notice patterns and propose actionable improvements.
• Structured approach to work, with attention to detail and ability to manage multiple priorities simultaneously.
• Confident written and spoken English (C1 level).
• Comfortable with tools like Notion, Airtable, Google Workspace, or similar.
• Growth-oriented mindset: curious, empathetic, proactive, and driven by continuous improvement.

Responsibilities

• Conduct regular 1:1 meetings and syncs with BA to discuss progress, challenges, and goals.
• Gather and communicate client feedback, ensuring alignment between BA performance and startup expectations.
• Support in building actionable development plans and follow-up on their implementation.
• Identify early signs of performance or motivation issues and address them through structured feedback and coaching.
• Maintain clear documentation and update internal databases with notes, status changes, and key insights.
• Track and summarize performance data to highlight trends, risks, and growth opportunities.
• Provide operational support for scheduling and coordinating interviews between BA trainees and potential clients.
• Support cross-functional initiatives — brainstorming content ideas, assisting with internal workshops and webinars, and contributing to knowledge base updates.
• Collaborate with the core team on improving internal processes, automations, and systems for BA tracking and development.
• Participate in onboarding checkpoints and facilitate adaptation for newly joined Business Associates.

Benefits

• Unique Culture: High standards, high care — supportive teammates who move fast and deliver.
• Remote & Flexible: Full-remote role with an 8-hour workday and flexible scheduling.
• Growth-Driven: Competitive pay with structured annual performance reviews.
• Time Off: Unlimited vacation and sick days you’re encouraged to use.
• Top Tools: Premium productivity + AI tools and full access to our internal library.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed