TEAM OPERATIONS MANAGER

1-800-PACK-RAT LLC • Franklin, MA

75d

About The Position

The SS Team Operations Manager provides inspired leadership for the operation of one of the organization’s local facilities. The Team Operations Manager oversees operations—including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving—to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment.

Requirements

• High School Diploma required.
• BS or BA preferred.
• Minimum of two (2) years customer/client service experience.
• Minimum of one (1) year of store operations and/or management experience.
• Must have a clean driving record.
• Experience driving truck and forklift preferred.

Nice To Haves

• CDL A or B with exceptional driving record preferred.
• Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed.
• Forklift certification.

Responsibilities

• Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles.
• Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services.
• Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment.
• Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization.
• Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field.
• Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors.
• Address client concerns, questions, and special requests with a solution-oriented and service-driven approach.
• Resolve operational challenges.
• Maintain positive relationships with university partners, local vendors, and service providers.
• Ensure all projects are completed on time, within scope, and to a high standard of quality.
• Assist with physical labor and moving tasks during peak operational periods.
• Perform additional responsibilities as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees