Team member

JOANN Stores • Harrisburg, PA

310d

About The Position

Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members. The Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Team Member will find success in their role!

Requirements

• No minimum education requirement.
• No experience required.

Nice To Haves

• High School Diploma or equivalent.
• 1-3 years of experience in a customer centric environment preferred.

Responsibilities

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
• Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
• Lifts boxes from the truck and receiving area, places, and arranges items on shelves and racks.
• Unloads freight from the truck and sorts it according to company procedures.
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
• Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
• Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.
• Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
• Works with Store Management and other Team Members on projects in a friendly and professional manner.
• Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Benefits

• Medical, Dental and Vision benefit plans.
• Company-paid basic, Optional, and Dependent life insurance.
• Long-term disability and Company-paid Short-term disability.
• Paid Time Off and Sick Time.
• Tuition Reimbursement.
• Team Member Discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed