Team Member

Caribou Coffee Operating Company-posted 3 months ago
$11 - $18/Yr
Burnsville, MN
Food Services and Drinking Places
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The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

  • Provides incredible Guest Service by developing personal ongoing relationships with guests.
  • Practices active listening and connection.
  • Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality.
  • Makes enthusiastic and knowledgeable recommendations to delight guests.
  • Creates day making experiences that spark a chain reaction of GOOD.
  • Hand-crafts beverages to order per Caribou standard operating procedures.
  • Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
  • Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities.
  • Takes guest orders & manages cash drawer and follows all cash handling policies and procedures.
  • Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards.
  • Actively thinks and acts upon what the team and guest will need in the future.
  • Differentiates between problems that can be solved directly and when to ask for leader support.
  • Understands that the team is managing multiple priorities and willingly takes direction from leaders.
  • Brings the Core Values to life in all that you do.
  • Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
  • Must be at least 16 years of age.
  • Restaurant, retail, or guest service experience.
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