Team Member

About the position

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Provides incredible Guest Service by developing personal ongoing relationships with guests
• Practices active listening and connection
• Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creates day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age

Nice-to-haves

• Restaurant, retail or guest service experience