Concierge Signature Vacations

Hilton Grand Vacations•Las Vegas, NV

About The Position

Why do Team Members Like Working for us: Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities In addition, this position may generate and distribute reports including arrival reports, agent error reports, and any other ancillary reports as requested. This Team Member will maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data. Oversee HGV Signature Vacation arrival auditing to confirm package details and member eligibility Complete reporting in conjunction with audit process Primarily outbound calling to confirm arrival information with members. If a reservation needs to be cancelled/forfeited, TM is responsible for executing that process. Communication with partner vendors in relation to confirming the HSV package components. Providing members with confirmation letters as needed. Finalizing any package details that may have been missed in the booking process. Confirming FDI status information and updating where necessary. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.

Requirements

High School Diploma
Ability to work a flexible schedule
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Proficient in data entry
Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department
Ability to handle all matters with confidentiality and discretion

Nice To Haves

Call Center and phone skills experience
Customer service for 2+ years

Responsibilities

In addition, this position may generate and distribute reports including arrival reports, agent error reports, and any other ancillary reports as requested.
This Team Member will maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data.
Oversee HGV Signature Vacation arrival auditing to confirm package details and member eligibility
Complete reporting in conjunction with audit process
Primarily outbound calling to confirm arrival information with members.
If a reservation needs to be cancelled/forfeited, TM is responsible for executing that process.
Communication with partner vendors in relation to confirming the HSV package components.
Providing members with confirmation letters as needed.
Finalizing any package details that may have been missed in the booking process.
Confirming FDI status information and updating where necessary.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Benefits

Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option